![](https://media.nngroup.com/media/editor/2020/07/16/research-ops-framework.jpeg) - /research - projects - researchers - groups - /surveys - - /participants - /screener (user interviews) - /email (sendgrid) - /incentives - erasure - /governance - agreements - consents (consent kit) - privacy - /knowledge - insights (dualo) - questions - stakeholders - offerings - data - taxonomy - ontology (pool) - /tools - usage (bettercloud) - security (okta) - contracts (coupa) - integrations - crosswalk - /competency - topics (slab) - posts - methods - templates - checklists - /advocacy - impact (grantseeker) - metrics (double loop) - /ops - workflow (n8n) - approval (Coupa) - case (servicenow) - connections - users - reservations - scheduling (calendly) - budget ()